Shipping and delivery
Delivery methods
- Delivery within the Republic of Croatia
For orders within the Republic of Croatia, delivery is made by GLS delivery service, so that your order arrives quickly and safely. Estimated delivery time is between 1-3 business days from the date of shipment. Delivery is made from Monday to Friday. - Delivery price : Delivery is 3.00 euros.
- Free delivery : Free delivery for all orders over 49.00 euros.
- Shippment tracking through GLS parcel trackikng.
- Delivery pickup
- When receiving the shipment, the buyer is obliged to check whether there is any visible damage or attempts to manipulate the package and immediately report them to the delivery officer who delivered the goods and report the damage in writing to the email address: info@luariona.com ili na www.luariona.com.
- In the event that the Customer orders goods, but refuses to take delivery for reasons unrelated to perceived damage or package manipulation, Lua Riona reserves the right to withhold the refund of the amount paid for the purchased product.
- Upon receipt of the goods, the customer signs the delivery note or delivery note, which the delivery service records as a confirmation of successful receipt.
- If the customer is delivered a product different from the one ordered, he has the right to deliver the correct product or exchange it for another product of the same value. In the event that replacement is not possible, the customer has the right to a refund of the amount paid, including delivery costs and compensation for the costs of returning the wrongly delivered product, and is obliged to return the wrongly delivered product.
- In the event that the seller cannot deliver the ordered product within the stipulated time, the customer will be notified and offered a new delivery time. In this case, the customer also has the right to terminate the contract and return the paid funds.
- If the Customer who has not previously received the ordered product orders again via the web store www.luariona.com, Lua Riona reserves the right to refuse further processing of the order and reserves the right to charge.
- Lua Riona also reserves the right not to deliver orders with incorrect or incomplete contact information, as well as orders with unanswered e-mail or telephone contact.
- International shipping
We offer international delivery in cooperation with reliable deliverers to enable safe delivery to all countries of the European Union and beyond. Please note that delivery times and costs may vary depending on the destination and conditions of the delivery service. - International shipping cost : International shipping costs are calculated during checkout and depend on the weight and destination of the shipment.
- Delivery time : To most EU countries, the estimated delivery time is between 5-10 working days.
- Shipment tracking
Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number, so you can track the status of your shipment in real time. - Postponement and extraordinary circumstances
Please note that delivery may be affected by extraordinary circumstances such as holidays, customs inspection on international orders or other unforeseen circumstances. In such cases, your order will be delivered as soon as possible. - Contact for delivery inquiries
If you have any questions or special requests regarding delivery, please feel free to contact us via e-mail address: info@luariona.com.
THE UNBOXING EXPERIENCE
Eco-friendly packaging with a special touch
At Lua Riona, we are dedicated to providing a luxurious experience that doesn't burden the environment. Unlike large boxes that usually come with jewelry and often end up in the corner of the closet or even in the trash, we decided on ecological packaging that is practical, long-lasting and responsible for nature.
Each of our packages comes with that special feeling of "unboxing" experience, carefully designed to awaken in you the excitement we all loved as children while opening presents. Our goal is to make every detail unforgettable - from the moment you receive the package to the final opening, we want it to be a pleasure worth every new piece of jewelry you discover.
However, we won't tell you everything! Let part of the magic remain a surprise that you will discover for yourself when you order the package.